Frequently Asked Questions | SY Classy Abaya
Shipping & Delivery
How much are the delivery costs?
We are pleased to offer Delivery across the UAE for all orders.
How long is the delivery time?
Our standard delivery within the UAE typically takes 2-3 business days once your piece has been tailored and dispatched.
Do you ship internationally?
At this time, we exclusively ship within the United Arab Emirates.
Returns & Exchanges
How can I return a product?
We offer exchanges for store credit or an alternate piece of equal value within 7 days of delivery. The item must be unworn, unwashed, and have all original tags attached.
A delivered item is defective. Where can I report it?
We take pride in our impeccable tailoring, but if an item arrives damaged, please contact us within 48 hours with photos of the item at yb.hawashin@gmail.com.
Returns & Exchanges
Can I order via WhatsApp?
Yes! If you need assistance or prefer a personalized shopping experience, you can message us directly on WhatsApp at +971 56 612 3872
How can I cancel my order?
Orders can be canceled within 12 hours of placement. Please email us immediately at yb.hawashin@gmail.com with your order number.
Sizing & Fit
How do I know my abaya size?
Our abaya sizes are generally based on length in inches (e.g., Size 54, 56, 58). Please refer to the detailed sizing chart on each product page to find your perfect fit.
Do you offer custom sizing or alterations?
Yes, we do! We want to ensure your abaya fits you perfectly. You can request custom sizing or measurements when placing your order.
Sizing & Fit
What payment methods do you accept?
We accept all major Credit and Debit cards
Is my payment information secure?
Yes, completely. We use industry-standard encryption to ensure your personal and payment details are kept safe and secure at all times.
Product & Care
How should I care for my pieces?
To preserve the premium fabrics and impeccable tailoring, we strongly recommend dry cleaning or gentle hand washing in cold water. Avoid harsh chemicals or tumble drying.
Are the colors exact to what I see on screen?
We make every effort to display our fabrics as accurately as possible. However, due to varying screen displays and lighting, slight color variations may occur.
